COVID-19 Coronavirus Update 31/03/20
Hursley Road Dental Practice is now closed for all routine treatment and Examinations.
We will be able to offer telephone advice for emergencies on the numbers below or via email at email@example.com.
Please note messages left on the main practice phone number may not be picked up every day.
Following advice from the Chief Dental Officers of the UK we have been advised that ALL non-emergency dental care has to cease.
The emergency service on offer will regrettably be very limited and mostly consist of advice over the phone. The only situations where people are likely to be seen are pain and swelling from a dental infection and bleeding from a recent extraction. We are not permitted to use anything that generates an aerosol (the drill, ultrasonic scaler or air/water spray) unless a high level of Personal Protective Equipment is in use. This equipment is quite rightly being diverted for use in hospitals. The NHS is in the process of setting up Urgent Dental Care Centres with the appropriate equipment to deal with severe emergency cases.
For problems such as broken teeth, lost fillings and lost crowns the advice would usually be to keep the area clean, sharp edges can be smoothed with a wooden emery board if accessible, but if not, temporary filling kits are usually available from large pharmacies or online, alternatively placing sugar-free chewing gum, orthodontic wax (or the wax from something like “Babybel” cheese) over the area can help reduce any sensitivity as well as smooth any roughness and stop food getting trapped.
The Dentists will be available to offer advice on the phone regarding any dental problems.
Patients of Jane Gale should phone 07395911073
Any other patients please phone 07581888945
Pease try to phone early in the day if you think you may need to be seen urgently, otherwise between 9 and 5 would be appreciated. We may not be able to answer immediately but please leave a message and we will get back to you.
We will endeavour to contact everyone with appointments in the near future personally over the next few weeks depending on what further steps are put in place by the UK government but anyone with an appointment booked before the 23rd April should not attend.
We will keep a record of all cancelled appointments and contact you to rearrange as soon as restrictions are lifted and hope to welcome you back at the earliest opportunity.
We will continue to post updates on here.
Dental Plan Patients
Although we are unable to provide Examinations and routine treatment at present, we are still able to offer advice over the phone.
Once we are back up and running, we will hopefully be able to “catch-up” with the Exams and carry out any treatment required under the plan as usual.
Our Dental Plans provide a way of spreading the cost of dental treatment over the year, so please be assured that any problems that develop over this period will be dealt with by us under the terms of the Plan once we are permitted to do so. Obviously, we hope that this will be a short period of time, hopefully not dissimilar to the reduced service when a dentist/hygienist is away on holiday.
If this situation continues for a prolonged period of time, we fully understand that you may begin to wonder what you are paying for. We do not currently have a system to reduce the monthly payments, but this may change. Should you wish to cancel the plan please inform us rather than simply cancel the direct debit, we entirely understand and will be happy to do this for you. Once life returns to normal should you wish to re-join the plan then, depending on the plan you join, you may need to be “dentally fit” to do so, this will involve carrying out an Exam and any necessary treatment at our normal private fee rates prior to re-joining the plan, and an £8 admin fee will be payable for setting up the plan again.
We would like to emphasise that this is how the system works at present, but with these unprecedented times things change day by day.